Google’s Business Messages

Turn Google searches into lasting customer relationships with Business Messages.

Allow customers to chat directly from the search results on Google Maps, Search, and Ads. Engage high-intent visitors, drive more sales, and provide efficient customer care.

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Business Messages

Features

Centralise your messages

LMB Platform makes it easier to handle all your incoming messages on Google Business profiles from a unified inbox.

Quick replies

Use quick reply buttons, programmed with FAQs, when chatting with companies via Google Business Messaging.

Welcome messages

Send automatic, personalized welcome messages as soon as you receive a chat.

Product carousels

Insert your product or services into a chat using product carousels to provide a low-threshold introduction to what you have to offer.

Business Messages

Frequently Asked Questions

Business Messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.

To use Google's Business Messages, all you need is a Google My Business profile.

Google Business Messages is a mobile conversational channel that brings all the chats from different entry points of Google Maps, Search, and brand websites to create rich, and enhanced customer experience.

 

Here’s how GBM can benefit your business:

 

  • It enhances customer care with the ability to connect with a live agent and drive sales.
  • Gives you the ability to leverage the world’s largest search engine as an entry point for your customer service.
  • Helps you improve your customer satisfaction score.
  • Connects with customers where they already are on Google Maps and Google Search.
  • Offers timely, and personalized conversations.